Front of the House
In a Customer Facing function one does not get a second chance to make a first impression; dependable technology tools can save your day.
With Cheerze – Front of the House module, Increase your room nights.Eliminate system shutdown during night audits. Get your reports in your mailbox and mobile phone. Track every transaction. Design your own custom reports.
Cheerze’s-Front of the House module takes over from the moment your guest makes a reservation. A whole series of guest related transactions – scheduled reservation, regular registrations, walk-ins, room allotments can all be handled with ease. Guest history, a powerful MIS tool, a plug-in for the telephony system and night audits are the core components of office module.
Systematic record keeping of guest information in a matter of hygiene. Especially, in the hospitality industry, ‘knowing your customer’ is a significant aspect of guest relations. Aside from gathering standard data points, as part of the reservation and billing process, recording and keeping tab of guest preferences is super important for marketing and maintaining guest loyalty. Also, profiling a troublesome guest is as important as profiling a good guest! Cheerze – Guest History features include:
- Recording guest preferences (exhaustive)
- Tracking guest visits, comments and complaints
- Tracking birthdays and anniversaries
- Tracking frequent and loyal guests
- Alerts and notifications for special events and offers
- Printing of mailing Labels
- Searching guest by criteria (multiple)
- Merging and purging of guest history
Cheerze POS unifies all your points of sale, including room service, restaurants, bars and other outlets into a single bill. The KOT and order processing system is intelligently automated and integrated into your guest history. Touch screen and handheld interfaces provides enhanced user and guest experience. Features include:
- Facility to set-up complex tax and discount structures/exceptions
- Split bills, multimode and multi-currency settlement options
- Fast food billing
- KOT audit
- Table transfers and linking of multiple tables
- Alerts for billed & checked out rooms
- Restaurant toggling (single cashier and multiple restaurants)
- Open item concept
- Happy hours pricing
- Guest history – preference and favourites
- Popularity and cover analysis
- MIS reports
- Provision to export data to other office automation tools
- Strong access control
- Global search and active menu help
- Highly scalable, GUI based and designed for client-server architecture
Cleanliness is one of the most important factors that a guest looks for while deciding to stay with you. During rush hours while many guests are checking in and out, verifying and keeping track of tidy and dirty rooms can be a stressful and time consuming process. Cheerze – Housekeeping and laundry management provides the facility to manage and monitor the housekeeping activities such as tracking maid cleaning time, duty roster(by floor), cleaning schedules – a comprehensive housekeeping console allows performance tracking by floor and staff. Customer reviews can be recorded, tracked and escalated. Other features…
- Create and update job cards online for task management
- Register lost and found items
- Mini-bar billing
- Maintain room supplies inventory
- Block rooms for maintenance
- Manage complaints and maintenance requests
- Laundry billing (with holiday rates)
- Update room status at real-time
- Generate Real-time occupancy reports